MAGIMIX RETURNS POLICY - CUSTOMER TERMS & CONDITIONS - EXCHANGES AND REFUNDS

Returning your Magimix because you have changed your mind
Please contact Customer Care via the contact form here within 14 days of receiving your order to notify them that you wish to return the product.

Return your item unused and in original condition with proof of purchase within 28 days, and we will give you an exchange or refund, as long as your returned product meets our terms and conditions. Please note, you are responsible for the cost of returning your product.

Please be aware that we will only process your refund once the item has been returned and checked by our specialist; this can take up to 14 days.

Extended Returns: Products bought on magimix.co.uk between Monday 18th November and Tuesday 31st December 2024 can be returned until Friday 31st January 2025. For full details of our returns policy see here.


By Original condition we mean
• You have kept all original packaging and labels in good condition and the product can be resold at full price.
• You have not used the product Unless faulty this must be within 28 days of purchase
• If you have your receipt or order confirmation we will refund the original method you used to purchase.
• Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund.
• The following products will not be eligible for exchange or refund (unless faulty)
o Products you received over 28 days ago*
o Products that have been opened or unsealed (other than where necessary to inspect)
o Products without original packaging or labels
o Products or packaging in poor condition
o Products that have been used